Refund & Cancellation Policy
Details on SaaS subscription billing terms, cancellation procedures, and merchant dispute resolution.
Legal Notice
This document constitutes a binding agreement for MagnusOp merchants and platform users. If you have questions regarding these terms, please contact our compliance team at [email protected].
SaaS Plan Cancellations
Merchants may cancel their paid subscription tier (such as the Growth Plan) at any time directly via the Merchant Dashboard. Upon cancellation, paid features and elevated SKU allowances remain accessible until the conclusion of the current prepaid billing period.
Refund Eligibility & Prorated Credits
Platform subscription fees are generally non-refundable once billed. If you experience an extended, unannounced platform outage exceeding our Service Level Agreement (>99.9% uptime target), you may request a prorated service credit within 14 days of the incident.
Storefront Customer Orders & Returns
End-customer refund policies for physical goods purchased through merchant storefronts are determined authoritatively by each individual merchant. MagnusOp provides tools to adjust inventory movements and issue payment reversals via the integrated payment gateway port.